Frequently Asked Questions (FAQs)

Iosarcade
Last Updated: December 2025

1. What products do you offer?

At Iosarcade, we specialize in comfortable and stylish women’s apparel, with a focus on high-quality tank tops. Our collection includes tank tops designed for everyday wear, comfort, and easy styling.

2. How do I place an order?

Simply browse our website and add your desired items to the cart. Once you're ready, proceed to checkout, where you'll provide your shipping information and payment details to complete the purchase.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards supported by major card networks
• Secure third-party payment options available at checkout

All payments are processed securely via encrypted payment gateways.

4. How long will it take to receive my order?

Orders are typically processed within 1 business day. Shipping time is estimated to be 2-4 business days, depending on your location and the carrier. In total, you can expect delivery within 3-5 business days from order placement.

5. Do you offer international shipping?

Currently, Iosarcade only ships to locations within the United States. International shipping may become available in the future, and we will update our policy accordingly.

6. How do I return or exchange an item?

If you need to return or exchange an item, please review our Return & Refund Policy for detailed instructions. Items must be returned within 120 days of purchase and in original condition to be eligible for a return or exchange.

7. How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns. You can reach us at:

Email: support@iosarcade.com
Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

8. Can I modify my order after it's been placed?

Order modifications can only be made before the order enters processing. Once the order is processed or shipped, no changes can be made. Please review our Cancel / Change Order Policy for more information.

9. What should I do if my package is lost or damaged?

If your package is lost or damaged, please contact our customer support team within 48 hours of delivery. We will work with the carrier to investigate the issue and find a suitable resolution.

10. Do you offer gift cards?

Currently, we do not offer gift cards. However, this may be a feature we introduce in the future, so please stay tuned for updates!

11. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier’s website using the provided tracking number.

12. How do I stay updated on new arrivals and promotions?

Sign up for our newsletter at the bottom of our website to receive updates on new arrivals, exclusive offers, and promotions. You can also follow us on social media for the latest news and trends.